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Developing relationships with customers can enhance business growth and the most successful organisations manage the service their staff give to their customers.
Pleasing customers is crucial to the success of any business and research shows that today customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to feel.
To improve customer retention through increasing satisfaction and providing an excellent service whilst working within company guidance and ethos.
Customer Care Excellence
What is Customer Care?
Communication - The Key to Positive Customer Care
Customer Care over the Telephone
Face to Face Customer Care
Dealing with Difficult Customers
Customer Complaints and How to respond
Personal Action Planning